VoIP for call centers,
0€ per seat.

Cloud telephony, predictive dialer and CRM on one platform. You don’t pay for seats: you only pay for the calls you make. And to get you started, we give you €50 of call credit.

Request a demo

Or message us on WhatsApp

Yunes dashboard with closed contracts, handled calls, conversion rate, contract trends, call outcomes and campaign progress
  • Fifth-generation predictive dialer
  • 100% cloud, works from home too
  • Up and running in 1 day
  • Live support 6 days a week

Why Yunes

Why choose Yunes as the VoIP for your call center

A call center lives on the phone. Every minute an agent spends waiting for a ring, listening to voicemail or copying data from one program to another is a minute paid for and not productive. Yunes puts telephony and CRM in the same place, so agents open the record, talk and save the outcome without switching screens.

  • 100% cloud · it runs in the browser: all you need is an internet connection and a headset. No on-site PBX, no servers to manage.
  • Wherever you are · agents work from the office, another site or from home, with the same tools and the same oversight.
  • Up and running in a day · we set up users, lists, workflows and numbers, and train your team.
  • Grows with you · add or remove agents whenever you like, with no per-seat contracts.

How much does VoIP for call centers cost

per seat.

You only pay for calls.

With most providers you pay a monthly fee for every agent, even when they aren’t calling. Not with Yunes: seats cost nothing, you only pay for the call traffic you actually use, with no minimums.

Need ten more agents in peak season? Add them the same day. When the campaign ends, they cost nothing. The cost follows the work, not the number of chairs.

  • No per-seat fee, unlimited users
  • Pay-as-you-go calls to landlines and mobiles, no minimums
  • €50 of free call credit to try it out
  • A quote based on your call volume during the demo

Fifth-generation predictive dialer

The predictive dialer calls for you. Agents only get answered calls.

The predictive dialer automatically dials the numbers on your lists and only passes agents the calls a real person has answered. Unanswered rings, busy lines and voicemail are handled by the system, not by your team.

The result is simple: more conversations per hour, less idle time and agents focused on selling instead of dialing numbers.

  • Predictive dialer and automatic callbacks
  • Lists uploaded, filtered and recycled on your own
  • Customer record that opens with the call
  • One-click transfer to the back office

per seat. You only pay for calls.

Call center VoIP phone system: inbound, IVR and queues

The whole phone system, already inside the CRM.

Yunes isn’t just for outbound calls. Inbound calls are greeted by IVR and text-to-speech, routed into queues and assigned to the right agents, with the customer record already open.

  • IVR, queues and text-to-speech
  • Call recording
  • Real-time listen, whisper and conference
  • SMS and calls from the browser
Customer record in Yunes during a live call: customer details, active services, outcomes and the phone dialer on the same screen

Automated campaigns without agents

Campaigns that keep working even when your agents don’t.

Automated campaigns call your lists, ask the first questions with bots and IVR, and only pass interested contacts to the CRM. Agents call back leads that are already qualified, instead of starting from scratch.

Discover automated campaigns
  1. Step 1

    Upload your list

    Import your contacts and choose the outbound number.

  2. Step 2

    The campaign starts

    Bots and IVR place the calls and ask the first questions, no agent needed.

  3. Step 3

    A lead is born

    Anyone who answers with interest becomes a lead, with all their answers.

  4. Step 4

    You call them back

    The lead lands in the CRM, ready for an agent.

VoIP numbers for call centers

New numbers or the ones you’ve always had.

We issue geographic and inbound numbers for your campaigns directly, or port the numbers you already use into Yunes, so customers and clients keep calling you on the same number.

Already have a CRM?

Keep your CRM. Use our VoIP.

If your current system works for you, you don’t have to change it: we connect your PBX or dialer to our switch with a SIP trunk, and you only pay for the traffic you use.

Let’s talk
  • SIP trunk to your systemAll we need is the IP of your PBX or dialer: we take care of the rest.
  • Inbound and outbound callsCalls to landlines and mobiles, with the quality of our switch.
  • New numbers or your existing onesWe issue new numbers or port the ones you already have.
  • No fees, just trafficAnd to try it out, we give you €50 of free traffic.
Yunes dashboard with contracts per agent, monthly target, contracts per product and real-time telephony data

Built-in CRM and team oversight

The phone is inside the CRM. The numbers are under control.

Every call is linked to a customer record, an outcome and a deal. Team leaders see in real time who is on a call, who is on a break and how much is being produced; management gets history and KPIs by agent, group, site and period, plus leaderboards on the office wallboard.

We are an official lead-management partner of TIM, Fastweb, WindTre, Enel and Vodafone, and with our APIs we also connect your clients and your systems. If you need a field, a step or an integration that isn’t there, we build it.

Discover the CRM

Live support

When you need help, people answer. Not a ticket.

Support Monday to Friday from 9 am to 7 pm and Saturday from 9 am to 3 pm, by phone, on WhatsApp or via chat right inside the CRM. For a call center, an hour of downtime is expensive: that’s why we answer, right away.

Opening hours

Monday – Friday
9:00 – 19:00
Saturday
9:00 – 15:00

Channels

  • PhoneTalk to a technician straight away
  • WhatsAppSend photos and voice notes to explain the issue
  • Chat in the CRMRight inside the platform, while you work

VoIP for call centers: frequently asked questions

What is VoIP for call centers and how is it different from traditional telephony?

VoIP carries calls over the internet instead of physical lines. For a call center, that means no on-site PBX, seats you can activate in minutes, agents who can work remotely and telephony connected directly to the CRM, with recordings, statistics and predictive dialing.

How much does Yunes VoIP cost for a call center?

Seats are free: you only pay for the traffic you use, with no minimums. During the demo we give you a quote based on your call volume and €50 of free call credit to try it out.

What is a predictive dialer?

It’s the system that dials numbers automatically and only passes agents the answered calls, discarding unanswered rings, busy lines and voicemail. That way every agent has more conversations in the same shift.

Can I use your VoIP with my own CRM or dialer?

Yes. We connect your PBX or dialer to our switch with a SIP trunk: all we need is the IP address. You only pay for traffic, inbound and outbound.

Can I keep the numbers I already use?

Yes, we port your numbers. Alternatively, we issue new geographic and inbound numbers.

Can agents work from home?

Yes. Yunes runs in the browser: agents need an internet connection and a headset. Team leaders and management see the work in real time, wherever the agents are.

Can I monitor call quality?

Yes: call recording, real-time listening, whispering to the agent and conference, plus statistics and KPIs for any period.

How long does it take to get started?

Usually one day: we set up users, lists, workflows and numbers and train your team.

Try Yunes VoIP on your call center.

We show you Yunes on your own case, not a generic example. Leave your details: we’ll call you back and give you €50 of call credit.

Rather talk right away?

+39 331 756 5540 info@yunes.it Message us on WhatsApp
What are you interested in?