Privacy Policy

This notice describes how personal data is processed for visitors of yunes.it and users of Yunes products and services (CRM, telephone and messaging communication services, AI-powered assistants).

1. Data controller

For any request concerning personal data you can write to privacy@yunes.it.

2. Data we process

• Contact and account data: name, company name, e-mail, phone number, billing details provided upon registration or contact requests.
• Service usage data: content managed in the CRM (contacts, appointments, notes), call and conversation records.
• WhatsApp messages: if the customer connects a WhatsApp number through Meta's WhatsApp Business Platform, we process inbound and outbound messages to provide the service (delivery, storage in the panel, automated replies where enabled).
• Technical data: IP addresses, system and security logs, data required for the website to work.

3. Data processed on behalf of customers

Data of people who contact our customers (for instance end customers writing or calling a business that uses Yunes) is processed by Swissvoip SA on behalf of the customer, who remains the controller. We process such data only according to the customer's instructions and to provide the service.

4. Purposes and legal bases

• provision of the services and performance of the contract;
• compliance with legal obligations (tax, accounting, security);
• legitimate interest in the security and continuity of our systems;
• consent, where required (e.g. marketing communications).

5. WhatsApp Business Platform

WhatsApp features rely on the WhatsApp Business Platform provided by Meta Platforms Ireland Ltd. Messages transit through Meta's systems under Meta's own terms and privacy policies. We do not sell personal data and we do not use message content for purposes other than providing the service.

6. Recipients

Data may be processed by providers acting on our behalf as processors: hosting and infrastructure providers, Meta Platforms (WhatsApp), telecom operators and AI processing providers for conversational features. Data is never disclosed to third parties for marketing purposes.

7. International transfers

Data is processed in Switzerland and in the European Union. Any transfer to third countries takes place with adequate safeguards (adequacy decisions or standard contractual clauses).

8. Retention

Data is kept for as long as necessary to provide the services and to comply with legal obligations; upon termination of the contract it is deleted or anonymised within the applicable technical terms.

9. Your rights

Under the Swiss Federal Act on Data Protection (FADP) and, where applicable, Regulation (EU) 2016/679 (GDPR), you have the right to access your data, have it rectified or erased, restrict or object to its processing, and receive a portable copy. You can exercise your rights by writing to privacy@yunes.it. You also have the right to lodge a complaint with the competent supervisory authority.

10. Changes

This notice may be updated from time to time: the version published on this page is the one in force.