CRM and VoIP,
wherever you are.

Yunes brings CRM and VoIP telephony together in one web platform. Work from your browser, from any desk. Pay for calls as you use them. And we set it all up for you in one day.

Book a demo

With the demo you get €50 of call credit to really put it to the test.

Yunes dashboard with closed contracts, handled calls, conversion rate, contract trends, call outcomes and campaign progress
  • €0 per seat
  • Up and running in 1 day
  • Live support 6 days a week
  • A CRM built around your work

Official lead-management partner of

  • TIM
  • Fastweb
  • WindTre
  • Enel
  • Vodafone

Fully cloud-based

Nothing to install. No desk to be tied to.

Yunes lives in the browser. Your agents log in from the office, from home or from another site and find everything: customer records, calls, contracts, statistics.

  1. 01 Just a browser. No software on the PCs, no servers to manage.
  2. 02 Real remote working. Agents work from wherever they need to, with the same features.
  3. 03 Always up to date. New features arrive without stopping your work.

Four tools that usually mean four subscriptions.

In Yunes they work together on the same data. No exports, no copy-and-paste between programs.

Customer record in Yunes during a live call: customer details, active services, outcomes and the phone dialer on the same screen

Campaigns that keep working even when your agents don’t.

Automated campaigns call your lists, qualify contacts with bots and IVR and pass only interested people to the CRM. On phone numbers we issue for you.

Discover automated campaigns
  1. Step 1

    Upload your list

    Import your contacts and choose the outbound number.

  2. Step 2

    The campaign starts

    Bots and IVR place the calls and ask the first questions, no agent needed.

  3. Step 3

    A lead is born

    Anyone who answers with interest becomes a lead, with all their answers.

  4. Step 4

    You call them back

    The lead lands in the CRM, ready for an agent.

per seat.

You only pay for the calls you make.

With Yunes you don’t pay for agents who aren’t calling. Need ten more seats in peak season? Add them. When you don’t need them, they cost nothing.

  • Pay-as-you-go call traffic, no minimums
  • Geographic and inbound numbers issued by us
  • Add or remove agents whenever you like

Tailor-made

Need a change? We’ll build it.

Yunes is modular: switch on only what you need. And if the way you work calls for a field, a step or an integration that isn’t there yet, we develop it. The CRM adapts to your company, not the other way round.

  • CRM changes that follow your workflow
  • New integrations with your systems
  • APIs to connect your partners
  • Your own logo and domain

Live support

When you need help, people answer. Not a ticket.

Our team is there for you six days a week. Write or call on the channel you prefer, including the chat inside the CRM, without leaving what you are doing.

Opening hours

Monday – Friday
9:00 – 19:00
Saturday
9:00 – 15:00

Channels

  • PhoneTalk to a technician straight away
  • WhatsAppSend photos and voice notes to explain the issue
  • Chat in the CRMRight inside the platform, while you work

For people who work on the phone, every day.

And everything else, already included.

All features
  • Real-time listening, whispering and conferencing
  • Call recording
  • IVR, queues and text-to-speech
  • List management and recycling
  • Automatic callbacks
  • Workflows and outcomes
  • Contract templates and OTP e-signature
  • SMS and calls from the browser
  • Tracked privacy and consent
  • Users, roles and groups
  • Internal chat between CRM users

Demo today. Up and running tomorrow.

  1. 1

    The demo

    We show you Yunes on your own use case, not a generic example. And we give you €50 of call credit.

  2. 2

    The setup

    In one day we configure users, workflows, lists and phone numbers.

  3. 3

    Go live

    Training included and live support 6 days a week: when you need us, we answer.

Questions we often get

Do I need to install anything on our computers?

No. Yunes runs in the browser: all you need is an internet connection and a headset. No software to install, no servers to manage.

How much does VoIP cost? Are there per-seat fees?

There are no per-seat fees: you only pay for the call traffic you actually use. We go through the details during the demo, based on your call volume.

How quickly can we get started?

Usually in one day: we configure users, workflows, lists and phone numbers, and train your team.

Can you adapt the CRM to our needs?

Yes, that’s how we work. Yunes is modular and we develop changes and new features around your workflow.

Do you integrate with our systems and partners?

Yes: we have APIs for exchanging leads with partners and we are open to building new integrations.

Where is our data stored?

In reliable, secure server farms that guarantee data protection and business continuity.

What support do you offer?

Live support Monday to Friday from 9:00 to 19:00 and on Saturday from 9:00 to 15:00: by phone, on WhatsApp or via chat right inside the CRM.

Can I monitor my agents’ work?

Yes: in real time you can listen in, whisper or join the call, and you have statistics and KPIs for any period.

Try it with €50 of call credit on us.

Drop us a line: we’ll call you back to schedule the demo. No commitment, no credit card.

Rather talk right away?

+39 331 756 5540 info@yunes.it Message us on WhatsApp